How do I make a complaint?
We work towards providing a high level of service and support for our customers and workers. Please share your feedback with us – complaints, compliments and suggestions will help us to better our service in order to assist you.
For Fora Customers:
- You can lodge a complaint online or over the phone.
- Email info@foratherapy.com and someone will get in touch with you.
- Call 1800 921 422 between 9am and 5pm, Monday to Friday.
- Speak with us on live chat between 9am and 5pm, Monday to Friday.
For Fora Workers:
- You can lodge a complaint online or over the phone.
- Email info@foratherapy.com and someone will get in touch with you.
- Call 1800 921 422 between 9am and 5pm, Monday to Friday.
- Speak with us on live chat between 9am and 5pm, Monday to Friday.
Other complaints:
We are unable to deal with complaints about:
- The National Disability Insurance Agency (NDIA)
- Access to the NDIS
- Decisions about NDIS participant plans.
You can speak to the NDIA to make a complaint about these.
If you’re not sure who to talk to about your complaint, contact us and we can help direct you to the right place.
Making a complaint about Fora:
A complaint can be made to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form.
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way
- NDIS services and supports that were not delivered to an appropriate standard
- How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant
