How are travel charges calculated?

Fora calculates travel time using Google maps driving times regardless of whether the therapy assistant is driving or taking public transport.

  • For example, the distance from your home to allied health assistant’s home via car is 40 minutes one way:
    • you would be charged an additional 20 minutes to travel to your home and;
    • an additional 20 minutes to travel from your home.
      • Total = (20 minutes travel to home) + (Therapy session duration) + (20 minutes return travel from home)

The maximum charge for travel time in metro areas (according to the NDIS) is 30 minutes to participant’s location and 30 mins for return travel.

Related Help Articles

  • • How do I get started with Fora?

  • • Do I need to pay for a allied health assistant’s travel time?

  • • The allied health assistant has recorded travel allowance without my agreement. What can I do?