Our meet and greets are complimentary 1-hour (maximum) sessions to allow both parties to find out whether they are a good fit for each other. You will have a complimentary meet and greet with each allied health assistant that you are interested in if they have submitted their application.
We understand that things can occur last minute which can result in a cancelled session. If you feel that you shouldn’t be charged for a cancellation session due to your situation, please email firstname.lastname@example.org or give us a call on 1800 921 422.
If your allied health assistant (AHA) sees two of your children back-to-back and consecutively works for 1.5 hours or longer, these changes won't affect you. For example, if your AHA spends one hour with the first child, and another hour with the second child immediately after, neither you or your AHA will notice any difference [...]
Please email email@example.com to let us know. We will contact the allied health assistant to confirm whether they are willing to continue sessions without travel allowance or if they are open to extending their shift hours to make the travel more worthwhile. We will aim to find a solution that would work for you both. [...]
Fora calculates travel time using Google maps driving times regardless of whether the therapy assistant is driving or taking public transport. For example, the distance from your home to allied health assistant's home via car is 40 minutes one way: you would be charged an additional 20 minutes to travel to your home and; an [...]
We will aim to match you with an allied health assistant that is within 20 minutes driving distance from your home to avoid you paying travel fees. We normally don’t charge you for the allied health assistants travel time to and from your home. However, according to the NDIS, the maximum amount of travel time [...]
To avoid cancellation fees, please provide twelve (12) hours notice. For example, if your appointment is at 9am on a Monday, inform your AHA before 9pm on the Sunday before. To cancel or reschedule, you must contact your AHA directly via a text message or phone call. If you miss an appointment, cancel or reschedule within 12 [...]
Invoicing occurs fortnightly. If you are paying for the service privately, or if your NDIS funding is self or plan-managed, you will be emailed an invoice that can be paid via direct bank transfer or PayID. Participants with agency-managed NDIS funding can request to have their invoices sent to them. Allied health assistants are not [...]
Fora acknowledges the Wurundjeri and the Boon Wurrung people of the Kulin Nation, the Traditional Custodians of the land upon which we work. We pay our respects to their Elders, past and present and future.