What if my client wants to make a complaint?

We work towards providing a high level of service and support for our customers and workers. Please share your feedback with us – complaints, compliments and suggestions will help us to better our service in order to assist you.

For Fora Customers:

  • You can lodge a complaint online or over the phone.
  • Email info@foratherapy.com and someone will get in touch with you.
  • Call 1800 921 422 between 9am and 5pm, Monday to Friday.
  • Speak with us on live chat between 9am and 5pm, Monday to Friday.

For Fora Workers:

  • You can lodge a complaint online or over the phone.
  • Email info@foratherapy.com and someone will get in touch with you.
  • Call 1800 921 422 between 9am and 5pm, Monday to Friday.
  • Speak with us on live chat between 9am and 5pm, Monday to Friday.

Other complaints:

We are unable to deal with complaints about:

  • The National Disability Insurance Agency (NDIA)
  • Access to the NDIS
  • Decisions about NDIS participant plans.

You can speak to the NDIA to make a complaint about these.

If you’re not sure who to talk to about your complaint, contact us and we can help direct you to the right place.

Making a complaint about Fora:

A complaint can be made to the NDIS Commission by:

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way
  • NDIS services and supports that were not delivered to an appropriate standard
  • How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

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